Privacy Policy

1. Introduction

2. Information We Collect

• Contact Information: Name, delivery address, email address, phone number, and billing address provided during order placement or account registration.
• Order Details: Information about the products you purchase (e.g., weekly vegetable boxes, specific vegetables, melons, roots, or tubers), order dates, and payment history.
• Payment Information: Credit/debit card details or other payment method data, which are processed securely through third-party payment processors (we do not store full payment details).
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools to improve user experience.
• Communication Preferences: Your choices regarding marketing emails, newsletters, or updates about our services.

3. How We Use Your Information

• To process and fulfill your orders, including harvesting, packing, and delivering fresh produce (same-day picking and weekly delivery as described in our business model).
• To communicate with you about your order status, delivery updates, or changes to our services.
• To manage your account, process payments, and resolve any issues with your orders.
• To send you promotional offers, seasonal updates, or information about new products (only if you have opted in).
• To improve our website, services, and product offerings based on user behavior and feedback.
• To comply with legal obligations, such as tax or regulatory requirements.

4. Disclosure of Your Information

• Service Providers: We may share data with trusted third parties who assist in our operations, such as delivery companies (to ensure your weekly boxes reach you), payment processors (to handle transactions), and IT service providers (to maintain our website). These parties are contractually obligated to protect your data and use it solely for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect our legal rights, property, or safety, or that of our customers or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.
• With Your Consent: We may share information with third parties if you explicitly authorize us to do so.

5. Data Security

• Secure socket layer (SSL) encryption for data transmitted via our website.
• Restricted access to personal data within our organization.
• Regular security audits and updates to our systems.
• Secure storage of data with trusted hosting providers.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Erasure: Request deletion of your data if we no longer have a legal basis to retain it.
• Restriction of Processing: Ask us to limit how we use your data (e.g., if you contest its accuracy).
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

• Remember your preferences (e.g., delivery address).
• Track website usage to improve functionality.
• Personalize content and offers.

8. Data Retention

• Order details are kept for 7 years for tax and accounting purposes.
• Contact information for marketing is retained until you opt out.

9. Contact Us

• Email: Jacob2PhilipWright@outlook.com
• Phone: +44 7450 309462
• Address: St. Baldreds, Dunbar, EH42 1XN, GB

10. Changes to This Policy